All of the products purchased from Papapay.co.in are delivered on First Order First Served basis. Order Refund only applicable for the circumstances below: • Product Discontinued • Delivery Time longer than delivery period mentioned in the product page • Product Malfunction or Wrong Product delivered Refund is NOT applicable for: • Request after 7 days from the received date • Product damage by courier • Product being used/tested for more than 7 days Refund options will be offered to customers as listed below: Option 1: Product Exchange • Exchange with other product(s) listed in Papapay.co.in • If the value of new item(s) exceeds the amount of the original item, the difference thereof should be paid by customer. • If the value of new item is less than the amount of the original item, then the difference thereof will be converted to Cash Credit under customer's Papapay.co.in account. • Delivery charges of the new item will be borne by the customer. Option 2: Convert payment to Cash Credit under customer's Papapay.co.in account • Paid amount will be converted to Cash Credit which can be fully redeemed for future orders. • Customer will receive a notification via email whenever the Cash Credit Account is updated. Option 3: Full refund to customer • For payment that is paid through our payment gateway (PayUmoney, Paytm or anyother option through gateway), we will notify our payment gateway service provider to cancel the relevant transaction. • Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer's credit card statement. • For other payment methods, customer will need to provide their bank details to Papapay.co.in. • Please allow 7 to 14 working days for the refund process and a copy of bank slip will be forwarded to the customer. RETURN POLICY Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on. For purchased items that is verified and agreed by Papapay.co.in where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be hand delivered to Papapay.co.in’s Pick Up and Payment Center. We will not entertain any re-shipping request for such items. Under circumstances where products that are required to be sent back to the supplier (local or overseas) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side. Any other cases that qualify for an exchange and return may incur are-stocking fee. Important Note: • All refund or exchange for any item(s) purchased must be returned to us within 3 working days upon receiving the products ordered (either pick-up from Papapay Pick-up center or door delivery). No further dispute will be entertained after 3 working days from the date of receiving of the ordered product. • Please note that Papapay.co.in will not be able to accept returns of PC Games due to system incompatibility of games with your PC System. We highly recommend a thorough search on the games manufacturers’ website and/or external Internet resources for more information before purchasing a PC Game. • Return and refund policy will be checked from sellers side as well before proceeding for any further action, therefore, do check the seller's return and refund policy before purchasing. Still have questions? If you have any further questions or inquiries, please contact our customer service by sending an email to support@papapay.co.in or by calling us at our helpdesk number 9471647282. Our customer service help desk is available from 10.00am - 7.00pm Monday to Saturday and on Sunday Support will remain closed. (Papapay.co.in and Electromaze has the rights to alter the above policy and information with or without prior notice. Please contact us if you have any questions before proceeding with your order.) Please send all return items to our following address: PAPAPAY Ground Floor, 533/1, E-13, Opp. Road No.-03, Kali Mandir Road, Sanjay Gandhi Nagar, Hanuman Nagar, Patna-800026 (Bihar) • Customers outside of Patna, kindly contact us directly should such arrangements is required. • For all types of claims, please produce our original invoice(s) together with the purchased product(s). Contacts: • E-mail: support@papapay.co.in • Tel: 9471647282